MWG Hospitality English Language Mastery

MWG Hospitality English Language Mastery

Jan 01, 2024

Course Overview

This 4-day intensive course is designed for 20-year-olds aspiring to excel in the dynamic hospitality sector in Singapore. Developed based on the exclusive Massive Wisdom Group English Communication Framework, this program equips participants with essential language skills tailored for success in the hospitality industry.



Day 1: Introduction to Hospitality English

  • Understanding the hospitality sector in Singapore
  • Overview of the Massive Wisdom Group English Communication Framework
  • Key language skills for effective communication in hospitality settings


Day 2: Greetings and Interactions

  • Polite greetings and welcoming phrases
  • Effective communication with guests and colleagues
  • Role-play scenarios for real-world application


Day 3: Customer Service Language

  • Handling guest inquiries and requests
  • Resolving issues with tact and professionalism
  • Developing a positive and service-oriented communication style


Day 4: Professionalism and Team Collaboration

  • Business etiquette in a hospitality context
  • Effective communication within a diverse team
  • Case studies and practical exercises to reinforce learning


Conclusion: Elevating Your Hospitality Communication Skills

  • Recap of key language skills acquired during the course
  • Strategies for continuous improvement and practice
  • Building a personal action plan for success in the hospitality industry


Course Features:

  • Interactive learning sessions
  • Role-playing activities for practical application
  • Case studies relevant to the Singaporean hospitality sector
  • Personalized feedback and improvement strategies


Note: The Massive Wisdom Group English Communication Framework is used under license from Massive Wisdom Group Pte Ltd and is exclusively licensed to Emily Lee Lai Ee for course development. Unauthorized use of the framework is strictly prohibited.


Instructor:
Emily Lee Lai Ee
(Authorized Licensee of the Massive Wisdom Group English Communication Framework)


Join us for this transformative Hospitality English Language Mastery course and embark on a journey towards linguistic excellence in the exciting world of hospitality in Singapore!


Copyright by Massive Wisdom Group Pte Ltd. All rights reserved.


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